15 July 2003
I spent well over an hour on the phone with various representatives this evening, as well as further hours running through the resources the first person gave me, then once they didn’t work I went through Google Groups and tried all the answers that showed up there.
What was I trying to do? Connect to a site that used SSL — any site that used SSL! All I wanted to do was check my account balance before ordering Zelda: The Wind Waker (I’ve no idea why I haven’t bought it yet) and a two-RCA-sockets-to-3.5mm-plug cable so I can get sound when playing my Cube through my PC. (I actually had one of these cables but gave it to a friend in exchange for something or other, and he’s on holiday somewhere.)
But several hours after all this — and really, I don’t want to detail everything that I did — started, a technical support guy told me:
We’ve been working on this for a week or so, it seems to be a problem for a lot of people.
Why oh why didn’t they tell me that in the first place? Why isn’t there an automated message on their phone service, like the one that tells you rebooting solves most problems? What we have here is a failure to communicate. Not that I’m going to BT, though.